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Client’s Rights

Every client has a right to:

  1. Be treated with dignity, courtesy, respect and fairness;
  2. Access programs or services in a safe, clean and secure place that is free of discrimination or harassment;
  3. Refuse or discontinue involvement in a program or service;
  4. Receive information about the programs or services offered, including any applicable fees, and a satisfactory level of service;
  5. Participate in decisions regarding the type of assistance or support received and the manner in which it is provided;
  6. Expect that personal privacy will be respected and confidentiality will be protected to the greatest extent possible, as permitted by law;
  7. View one’s information file held by the centre with reasonable notice, receive a copy of the file and request to have any error corrected; and
  8. Issue comments or complaints about service quality or treatment and expect to receive a timely response.

Client’s Responsibilities

Every client has a responsibility to:

  1. Treat the centre’s employees, volunteers and other clients with dignity, courtesy and respect;
  2. Keep the centre’s locations safe, clean and secure for the enjoyment of others;
  3. Respect the privacy of others and not disclose their personal information;
  4. Follow the centre’s policies and ask for an explanation when a policy is not understood; and
  5. Provide accurate information in order to receive the best service possible.

Questions? Ask Us!

Call, visit, or email us for a personal and confidential response.


(416) 663-2978


2350 Finch Ave W, Unit D Toronto, Ontario M9M 2C7


2350 Finch Ave W, Unit D, Toronto ON
(416) 663-2978
133 Fieldstone Drive Woodbridge L4L 0A1
(905) 747-1515