Statement of Client’s Rights
Every client has a right to:
- Be treated with dignity, courtesy, respect and fairness;
- Access programs or services in a safe, clean and secure place that is free of discrimination or harassment;
- Refuse or discontinue involvement in a program or service;
- Receive information about the programs or services offered, including any applicable fees, and a satisfactory level of service;
- Participate in decisions regarding the type of assistance or support received and the manner in which it is provided;
- Expect that personal privacy will be respected and confidentiality will be protected to the greatest extent possible, as permitted by law;
- View one’s information file held by the Centre with reasonable notice, receive a copy of the file and request to have any error corrected; and
- Issue comments or complaints about service quality or treatment and expect to receive a timely response.
Breach of Privacy
A breach of privacy occurs when there is unauthorized access to the collection, use, disclosure, or disposal of personal information, or when there is a theft or a loss of personal information.
The Executive Director is the Privacy Officer – In case of breach of privacy please contact Sunder Singh at (416) 663-2978 or firstname.lastname@example.org.
Executive Director as Privacy Officer
The Executive Director is the privacy officer who is responsible for overseeing the privacy compliance procedures for the Centre. The duties of the Executive Director relating to privacy matters include:
- Ensuring that the Centre has adequate procedures which address the regulatory requirements, as established in legislation;
- Reviewing and analyzing the privacy compliance procedures for collecting, using, and disclosing personal information;
- Implementing document management procedures to safeguard personal information;
- Taking appropriate action in response to any breach of privacy;
- Ensuring that clients have a right to access and correct any personal information about themselves held by the Centre;
- Overseeing document management procedures regarding retention, storage and destruction of personal information;
- Acting as a contact person for inquiries regarding privacy compliance procedures;
- Supervising all responses to complaints regarding privacy compliance procedures or alleged breaches of privacy, in accordance with established complaint and conflict resolution procedures; and
- Training employees and volunteers on the privacy compliance procedures.